Frequently Asked Questions

GradeMyClose is an AI-powered sales call grading tool. You upload a call recording or paste a transcript, and in 60 seconds you get a full scorecard with scores across 7 categories, the exact moments you lost the prospect, your talk-to-listen ratio, and word-for-word scripts to fix your weak spots.

Sign up for free, go to your dashboard, and either upload an audio file (MP3, WAV, M4A), paste a transcript from Fathom/Gong/Zoom, or drop in a text file. Hit "Grade This Call" and your scorecard will be ready in about 60 seconds.

Audio: MP3, WAV, M4A, WEBM. Text: TXT, VTT, SRT. You can also paste a transcript directly from any call recording tool like Fathom, Gong, Zoom, or Fireflies.

Yes. The free plan gives you 2 graded calls per day, every day. No credit card required. Pro is $2.99/day, $14.99/week, $39/month, or $29/month billed yearly for unlimited calls.

About 60 seconds for most calls. Longer recordings (45+ minutes) may take up to 2 minutes. The AI transcribes the audio, analyzes 7 categories, and generates your full scorecard with scripts.

For closing calls: Opening & Frame Control, Discovery & Pain, Presentation & Bridge, Objection Handling, Closing & Urgency, Tonality & Frame, and Talk-to-Listen Ratio. For setting calls: Pattern Interrupt & Hook, Qualifying, Pain Agitation, Pitch to Book, Handling Resistance, Tonality & Energy, and Talk-to-Listen Ratio.

Very strict. The AI grades like a $100M closer — not a motivational coach. A 5-6 is where most reps land. A 7 means genuinely good. An 8+ means you're experienced and sharp. 90+ overall is almost never given. If you ended a call with "let me send you more info," your closing score will be a 2-3.

For closing calls, the ideal is 35-40% talking and 60-65% listening. For setting calls, 40-45% talking is acceptable. If you're talking more than 50% of the call, you're pitching when you should be asking questions. The AI flags this automatically and scores it accordingly.

90+ is exceptional and rare. 75-89 is a strong call. 60-74 is average — most calls land here. Below 60 means significant issues. Don't be discouraged by a low first score — the point is to see exactly what to fix and track improvement over time.

Look at your top 3 fixes after each call. Each one has a specific behavior to change and a word-for-word script to use instead. Focus on fixing one thing at a time. Most users see their scores improve within 5-10 graded calls.

Yes. The AI auto-detects whether your call is a setting call, closing call, or follow-up and applies different scoring criteria for each. Setting calls are scored on pattern interrupt, qualifying, pain agitation, pitch to book, resistance handling, tonality, and talk ratio.

Yes. Follow-up calls are scored with a mix of closing categories focused on re-engagement, value reinforcement, and getting a decision. The AI detects follow-ups automatically from the transcript context.

After every graded call, you get "What you said" vs "What you should say" for your weakest moments. The scripts are written in YOUR voice — matching your speaking style, vocabulary, and energy. They're not generic sales training scripts. They're what you wish you had said in that exact moment.

Yes. The AI follows a strict scoring formula — overall score is calculated from category averages, not vibes. Hard rules are enforced: talk ratio over 55% is always a 3 or below, no close attempt is always a 2-3. The same call graded twice should score within 3 points.

After every graded call, you can chat with an AI that has your full transcript and scorecard loaded. Ask it to write CRM notes, draft follow-up texts, explain why you got a specific score, role-play objection handling, or anything else about that call.

Yes. Your dashboard shows a score trend chart with time range filtering (7 days, 30 days, 90 days, all time). You can see your improvement over time and identify which categories are getting better or worse.

Yes. Click "Share Scorecard" on any graded call and a public link is copied to your clipboard. Anyone can view the scorecard without needing an account — including the audio recording if you uploaded one.

Yes. If you uploaded an audio file, the recording is playable directly on the scorecard page. You can listen while reading through the AI feedback.

A manager creates a team, sets the number of seats ($50/seat/month), and gets an invite code. Reps join with the code and their calls automatically show up in the team dashboard. The manager can see every rep's calls, scores, trends, and weak spots.

Everything. A leaderboard ranked by average score, each rep's individual stats and category breakdowns, a bottleneck analysis showing which skills the whole team is weakest at, and the ability to add private coaching notes to any call.

Yes. The team manager can remove any member from the team page. New members join using the invite code. Removed members are downgraded to the free plan.

Managers can add private notes to any rep's scorecard. Only the manager sees these. Use them to track coaching conversations, flag calls for review, or note action items from 1-on-1s.

Yes. No contracts. Cancel from your Settings page or through the Stripe billing portal. Cancellation takes effect at the end of your current billing period.

Your account reverts to the free plan (2 graded calls per day). All your past scorecards and call history are preserved — you don't lose anything.

Yes. Every call is private to your account by default. Calls are stored in encrypted cloud storage. You can share individual scorecards via link if you choose. We don't sell your data or use your calls for anything beyond providing the service.

Yes. Contact support@grademyclose.com within 7 days of payment and we'll issue a full refund. No questions asked.

All major credit and debit cards through Stripe. We also support Apple Pay and Google Pay where available.

The fastest way is to identify the specific moments where you lose prospects. Upload your last 5 calls to GradeMyClose, look at the patterns in your scores, and focus on fixing the lowest category first. Most reps see improvement within 2 weeks of consistent review.

This is usually a sign you didn't create enough urgency or the prospect doesn't fully feel the pain of their current situation. Instead of accepting it, try: "Totally get that — what specifically do you need to think about?" This isolates the real objection so you can handle it.

For closing calls, aim for 35-40% talking. For setting calls, 40-45%. If you're over 50%, you're almost certainly pitching too early and not asking enough questions. GradeMyClose calculates your exact ratio and scores it on every call.

Good discovery goes 3-4 layers deep. Don't just ask "what's your biggest challenge?" Follow up with "how long has that been going on?", "what have you tried?", "what's that costing you?", "how does that affect you personally?" You want emotional buy-in, not just logical understanding.

In the first 60 seconds, tell the prospect how the call will go. Something like: "Here's what I'm thinking — I'll ask you a few questions to see if this is even a fit, and if it is, I'll walk you through how it works. Sound good?" This puts you in control from the start.